Taylor Made Jewelry in 729 East Washington Street

Customer Reviews about Taylor Made Jewelry:

• ★ ★ ☆ ☆ ☆
  My critique is limited to their secondary service,Trophy Shop Engraving. My experience began with four heavy stainless steel mess trays that I wanted to have engraved as a present. I walked into the store and was impressed by the samples of their engraving abilities. On the wall was a shotgun that was engraved on its receiver and stock with intricate, detailed design. There were ostrich eggs that were wonderfully etched. So I felt very comfortable giving them these stainless mess trays. I brought the trays for the engraver to examen and measure, as I knew from their size that his jig might be challenged by its large size. He said that they were indeed large, but after taking them into the back area he assured me that though they would be tricky he would be able to manage. After a search for the font example sheets, we picked the script style and size. I explained that in the middle of the content there needed to a large asterisk (which is this * for those of you may have forgotten) separating the two words. All was written on a form with my name, address and phone number. He asked when I needed it completed and I said, "by the first" - which was about a week. I went back on the 1st, which was on a Saturday. They were closed in honor of the holiday on Monday. That would have been nice to have known... I went back two hours before closing on Wednesday the Fifth. They were indeed open and after I had given my name to lady behind the counter, she asked, "Did they call you?" "Uh...no. I didn't know they were supposed to." "Do you have the order receipt?" "Uh...no, I wasn't given one." "What were you having engraved?" I described them and she went in the back to check their status. She returned saying, "They're not done yet. He said that you can get them later or you can pick them up tomorrow." Uh-oh, I thought, they're not done and they're difficult to work with. I sure didn't want him rushing. "I'll pick them up tomorrow." I said, a nugget of concern growing in my stomach. Today, Thursday the Sixth, I returned one hour before closing. The engraver was behind the counter. He politely but frankly said that he'd had trouble with the last one and that it had slipped. But the other three he'd been able to finish. He was sorry that the engraving wasn't as deep as he'd like, but he commented that it would last as long as the tray. My disappointment was cemented when I realized that the asterisk had been replaced by the AND symbol (&) - which radically changed the nature of the message.
  By Kevin Newsome, March 21, 2017

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